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Case Studies

Townsville City Council – Water & Trade Waste Business Unit

Travis Richards and his team of compliance inspectors are responsible for inspecting, assessing, and getting approval from the Townsville City Council for trade waste generators before discharging trade waste into the Council’s sewers.

Before using Mobile Technologies services, Travis Richards reports issues with missing paperwork, poor communication, and ineffective scheduling and routing that had his team literally running in circles, wasting precious time and effort.

Mobile Technologies responded to the team’s needs developing MTWaste, a mobile solution which allows an Administrator/Controller to view properties to inspect and allocate work to inspectors in the field through a web-based application. Inspectors can view tasks, plan routes, and report findings.

As a result of Mobile Technologies’ mobile solution MTWaste, Travis reports a fifty percent increase in the number of inspections his team can complete per day, reduced field and administrative costs, fewer emergencies, and an empowered staff motivated to manage their own performance.

Townsville City Council – Citiwater

Citiwater’s Trade Services management team needed a mobile dispatch system that would allow management to transmit work order data and job status to technicians working in the field. They needed a strategy for accurate real time reporting that allowed for allocation and tracking of men, jobs, and material through all stages from taking of an enquiry to completion and invoicing. But they also wanted a solution that was cost-effective and easy for the field force technicians to learn and operate.

In response, Mobile Technologies developed MTrack, a software solution which automates the flow of work by various field based tradespersons. MTrack allows an Administrator to view and allocate work, field workers can then view, record notes and assessment, and send completed jobs to MTrack in a real-time, smooth workflow.

As a result of using MTrack, Citiwater has reported numerous benefits including reduced field staff costs, consistent asset fault assessment and reporting, and a significantly improved customer response and turnaround times.

Tyco/Wormald Asset Tracking

Wormald, a child company of Tyco International Ltd., specialises in fire safety products and services including testing and refurbishing over 2500 fire extinguishers per month in Queensland alone.

Wormald brings the fire extinguishers to a central warehouse to test and refurbish, or replace them. They realized they were wasting time and effort trying to track all incoming and outgoing extinguishers using an outmoded paper based system. What Wormald needed was a way to track the status of all those extinguishers to see exactly how many extinguishers they had in each stage of testing at all times to cut unnecessary paper costs and boost the efficiency of their services.


Mobile Technologies designed a desktop and mobile based solution that allowed workers to scan extinguishers into the warehouse and track their status throughout the testing and refurbishing process, all using convenient PDAs. As a result, Wormald is now able to track the status of each extinguisher precisely and in real-time, cut down on wasteful paper costs, comply with the most current regulations, and save time doing stock counts, all with the help of cutting-edge mobile technology.

Testimonials

A Total Success

This solution has been a total success and has been readily accepted by both field and management. It is an ideal solution for Citiwater.”

Henry Fracchia, Manager, CitiWater

A Real Win/Win

We’ve seen the results, we are getting more work done in two thirds the time which has allowed us to focus on other priorities...it’s a real win/win for the our business, our customers and Mobile Technologies as our technology partner in this project’’

Travis Richards, Coordinator, Waste Water Operations