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Townsville City Council – Citiwater

Citiwater’s Trade Services management team needed a mobile dispatch system that would allow management to transmit work order data and job status to technicians working in the field. They needed a strategy for accurate real time reporting that allowed for allocation and tracking of men, jobs, and material through all stages from taking of an enquiry to completion and invoicing. But they also wanted a solution that was cost-effective and easy for the field force technicians to learn and operate.

In response, Mobile Technologies developed MTrack, a software solution which automates the flow of work by various field based tradespersons. MTrack allows an Administrator to view and allocate work, field workers can then view, record notes and assessment, and send completed jobs to MTrack in a real-time, smooth workflow.

As a result of using MTrack, Citiwater has reported numerous benefits including reduced field staff costs, consistent asset fault assessment and reporting, and a significantly improved customer response and turnaround times.